You just wrapped up a two-day training course for your team. They now have all the knowledge they need and are ready for success. Or are they? The odds are against that. Most likely, your staff has already forgotten most of what they learned…and it’s only the day after training. In fact, industry experts estimate that trainees forget over 80% of educational content within 48 hours. Over 80%! That doesn’t seem like a good business investment.
The good news is that there are some things you can do to ensure your training investment pays higher dividends.
Once employees get back to work, they encounter real life situations that require application of what they learned and often have questions. Typically, they search for answers by emailing peers or supervisors, consulting internal data sources (e.g., intranets), or utilizing external search engines (e.g., Google). The primary problem posed by these methods lies in the fact that although the employee may find the answer for which they’re looking, this information is not stored and indexed for future use. So the same questions keep getting asked over and over and those answering questions (i.e., subject matter experts) keep needlessly replicating efforts. Even worse, if/when the subject matter expert leaves the company, their knowledge disappears too. Not the most efficient way to operate.
A Q&A software platform is a valuable tool for improving productivity and capturing company knowledge. With a web-based platform (Software as a Service), employees can ask questions and get fast answers from any internet-connected device. MindQuilt goes beyond just text answers by also providing answers to questions via documents, video, web links, and references to subject matter experts…a unified search platform. Company productivity improves as employees no longer waste time looking for answers to their questions… and subject matter experts no longer need to answer the same questions over and over again.
As time goes on, it’s important to reinforce the skills staff acquired during training and apply them to the job or task at hand. Creating short refresher training sessions that employees can complete at their convenience will help them recall prior training. This is particularly helpful for knowledge that is not commonly used or based on rapidly changing topics.
MindQuilt’s next-generation Q&A platform includes a training module to not only create initial training but then subsequent refresher training courses of videos, documents, and/or questions.
What better way to find out if employees are actually retaining information than by giving them a quiz? Knowing they’ll be quizzed also motivates employees to focus harder during initial training.
MindQuilt’s quizzing feature lets you create quizzes and assign them to employees. The system automatically grades them and logs each employee’s score.
Keeping up the training an employee has completed can be a daunting administrative task. With MindQuilt’s audit trail feature, you can easily generate reports on all training related activities employees have completed (or haven’t completed) in the platform, logging these activities via digital, time/date stamped records.
When employees have questions post-instruction, MindQuilt’s innovative Q&A platform makes finding relevant answers and keeping up-to-date on training easy and engaging.
For more information on how MindQuilt’s next generation Q&A platform might help your employees better retain knowledge, please contact us for details. Thank you!