Ask a Question, Get an Answer

MindQuilt solves problems by leveraging your company’s knowledge. It works very simply: when somebody asks a question, MindQuilt will determine if the question has been asked/answered before.

If so, MindQuilt serves up the answer right away.

If not, MindQuilt searches previously uploaded, relevant documentation or scans the user database to determine who might be a relevant expert and routes the question accordingly.

Expert Identification

When a MindQuilt user poses a question that hasn’t been previously answered, MindQuilt identifies keywords or topics within the question, then routes the question to a subject matter expert.

MindQuilt identifies and categorizes relevant subject matter experts within your organization by profiling them based on both implicit (what someone says they’re good at) and explicit (what someone’s work history says they do) expertise parameters.

Collaboration

MindQuilt helps companies better collaborate: between individual employees, among groups, and across traditional information silos. Much like Facebook, MindQuilt provides the ability to set up public or private groups for posting questions and answers, sharing documents/videos, and following other member activities…all within a highly secure, confidential environment.

MindQuilt can be accessed via the cloud from any computer, mobile phone, or tablet device, so it’s always available for people who need to communicate now.

Find Documents & Content

MindQuilt answers questions in a variety of formats: via email, by pinpointing relevant content within documents, or though video uploaded from webcam/screencasts. If MindQuilt doesn’t already contain the information an asker needs, MindQuilt will route the question to the appropriate expert in your company.

MindQuilt can search and index content from a variety of information repositories including Intranet URL’s, SharePoint instances, Wikis, and 3rd party CRM/ERP applications.

Create Training Content & Track Completion

As an alternative to traditional learning management systems (LMS), MindQuilt provides an alternative means for tracking employee activities, continuing education, and outstanding tasks.

MindQuilt’s content management system allows you to upload videos or documents required for training purposes, which may then be assigned as “mandatory items” for staff members.

These items may then be tracked via an embedded calendaring function and proctoring system that allow managers to assign due dates for answering questions, watching videos, or reading document and then verifies when those tasks have been completed, i.e., a digital audit trail.

These “proctored” tasks can be exported into a variety of popular calendar platforms (e.g., Outlook, Google Calendar, iCal) and provide huge value in your ability to enforce accountability re: compliance requirements, company or product updates, and general project management.

Gaming Dynamics

In today’s socially networked world, MindQuilt believes that peer recognition and professional reputation are valuable tools by which companies can incentivize employees to better collaborate.

MindQuilt employs novel “gamification” mechanisms like feedback, karma points, vote up/ down capability, and leader boards to prompt users to answer questions, provide helpful comments, and to keep doing so over time.

MindQuilt allows companies to see how user Q&A is influencing the amount of user engagement, their varying levels of participation, and what types of rewards they’re unlocking as a result of their collaboration… in a nutshell, your ROI on social collaboration.

3rd Party Platform Integration

MindQuilt provides API links for integrating information from such platforms as Google Apps, Microsoft SharePoint, Jive, Yammer, and LinkedIn.

MindQuilt can also extract information from other corporate data repositories including most major ERP and CRM applications.

MindQuilt also provides a suite of professional services including installation/use documentation, dedicated system engineers, tiered customer/tech support packages, assistance with on-premise installations, integration for internal/legacy systems, and custom product development resources.

Enterprise Features

Admin Controls/Policies

MindQuilt Enterprise edition provides a variety of administrative controls for determining system access, user rights, and content retrieval. System administrators may add/ delete users individually or in bulk, edit questions/answers/comments both pre and post publishing, approve/deny content access, and establish user/group privacy parameters.

Security

MindQuilt Enterprise edition is deployed over highly secure system parameters, be it via a hosted (singular or multi-tenant) SaaS model or on-premise installation. MindQuilt employs standard DTTL-level security, provides administrative password/access control, integration with Active Directory or LDAP, and single sign-on verification.

Analytics

MindQuilt Enterprise edition provides valuable analytical tools for determining use metrics around question/answer processes, an administrative dashboard for monitoring activity chronology/frequency, and innovative gaming features (e.g., karma points, leaderboard) designed to reward user contributions and increase platform stickiness.

Custom Integration/Branding

MindQuilt Enterprise edition provides for an unprecedented degree of UI/functionality customization, including third-party system integration (CRM, ERP), incorporation of tertiary platform feeds (e.g., Yammer, SharePoint), support for proprietary website/service offering integration, and company-specific branding (logo, color palette, font treatment).

White-Label/OEM Integration

MindQuilt Enterprise edition may be delivered as a white-label service for companies who wish to integrate enterprise Q&A, expert identification, or social collaboration functionality into their own product offering. For service providers who wish to utilize MindQuilt as a client-facing productivity tool (e.g., change management processes), we offer both pass-through OEM and reseller programs.